TERMS & CONDITIONS
Tours are operated by ''Expert Guides Georgia" (I.E. Giorgi Zangaladze ID 01020013438) hereafter referred to as ''the Company''.
The following booking conditions form the basis of your contract with the tour company. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
Covid 19 period
During this period of coronavirus and appreciating that people want maximum flexibility and security with their money, we are keen to do our best to enable people to book with confidence. Our deposits are low ($ 100.00) and refundable, and we are being very flexible with final payment dates on a case by case basis.
We do of course advocate getting insurance cover as soon as possible after booking (and all travel insurers are offering 'covid terms'), but in the event of a cancellation due to covid-19 then we will offer to either postpone the trip or pay a refund.
We want to reassure clients that any money which is paid to the company for a trip is kept in a client account and not touched until the trip is due to depart.
A non-refundable deposit of 20%, but not less than US $100, must be made, and a confirmation issued by the Company before any binding contract exists. Once we receive your deposit, we will confirm the tour and invoice you for the remainder of the tour cost. This must be paid not less than 45 days before the start of the tour (or by an alternative date agreed between you and the Company). If you do not pay your balance by the agreed time, the Company reserves the right to cancel your booking. In order to avoid high bank commissions we actively use several online payments platforms (MoneyGram, Wise.com, etc.) and it will be individually discussed with the clients. We still offer bank transfers and cash payments.
Please download our bank details in PDF
Payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration, etc. As the Company will have incurred the majority of its costs before the tour starts, we need to impose cancellation charges to cover these costs.
Deposits are non-refundable. If you cancel your booking, we will impose cancellation charges as follows:
-After confirmation and after sending the deposit–loss of deposit
-15-29 days before tour start date– 30% of tour cost*
-7-14 days before departure – 50% of tour cost*
-6 or fewer days before departure – 80% of tour cost*
* or deposit if greater.
Because we mostly organize tailor-made tours it may be subject to alternative cancellation terms, which will be communicated to applicable clients at the time of booking.
All cancellations must be in writing and be made by the person(or the official representative of the person) who submitted the booking.
Alternations of itineraries:
It is unlikely that the Company will have to make changes to your tour. However, we may occasionally have to make changes either before or after you have booked. Most changes will be minor, and the Company will advise you of them as soon as possible. The Company reserves the right to alter the itinerary due to force majeure such as war, riots, civil strike, industrial dispute, terrorist activity, natural disaster, fire, adverse weather conditions, or other material external circumstances beyond the Company’s control.
The Company is not responsible for unforeseen circumstances such as flight or train delays or cancellations; the failure of embassies or consulates to issue visas; the inaccessibility of certain tourist attractions due to the actions of government bodies; the actions or services of facilities visited during the tour; or incidents such as injury, illness, or loss of personal belongings.
Therefore, travel insurance is mandatory for all clients. At the time of booking, each client must arrange his or her own insurance with a reputable insurer, with protection for the full duration of the tour, to cover personal injury, medical expenses, loss of luggage, and the expenses associated with cancellation or curtailment of a tour. Our team will support you in collecting all necessary documents for your insurer company.